First, go to Silicon Labs site, and download and install the USB driver in your computer. It's called CP210x USB toUART Bridge VCP Drivers (there are both Windows and Mac drivers.) There are LEGACY drivers for older OS here.
News - BigSur: For those using Mac 2016 or newer, AND now running the new Mac OS 'Big Sur', Silicon Labs just released (12/22/20) the new USB driver. Please go here and scroll to the .zip file.
MUGIC™ is a prototype device, not designed for mass-production. It is fragile. Please handle it with care. MUGIC™ is encased in a 3D-printed resin box with top and bottom parts.
Avoid attaching MUGIC® directly onto the skin for a long period of time.
NOTE: When not in use for a period of time, store MUGIC® with the battery charged for 50% or above. You can find the battery status from either Max, Ableton, MUGiC app or a Web interface. A quicker indicator is to keep charging until the charging status (LED1) turns GREEN (80%).